We read every message
Tolle is built by a small team, which means support isn't a ticket queue with canned replies — your email reaches the people who make the app.
Email support
The fastest way to reach us, for anything from bugs to billing questions (spoiler: there's no billing).
We aim to reply within 1–2 business days. Include your Android version and app version if you're reporting a problem — it cuts the back-and-forth in half.
Before you write in
Two out of three support emails are answered by one of these:
- The FAQ — free model, logging, speed, legality
- Setup guide — installing and first connection
- Privacy Policy — what data is and isn't handled
Common issues, fast answers
Can't connect
Check your internet works with the VPN off, then reconnect. Still stuck? Switch server locations — a specific server may be under maintenance.
Slow speeds
Distance matters. Use auto-select or a nearby country. Speeds also vary with network load, so trying again later can help.
App or site blocked while connected
Some services block known VPN addresses. Change to another location, or disconnect for that one service.
Compatibility warning on install
Occasionally a device or Play Store update triggers a warning. We ship fixes quickly — update the app, and email us if it persists.
Key icon won't go away
That icon means the VPN is still connected. Open Tolle and tap Disconnect, and it disappears.
Something else
Email help@tolle.io with what you expected, what happened instead, and your device model.